Fills happen every 2 weeks. Or they don't happen at all.
Lash extensions have the tightest rebook window in all of service beauty. Miss a fill by a week and the set falls apart; miss by two weeks and the client starts over from bare lashes — often at a different studio. Retention IQ timings are precise to the day per client.
Three patterns we see in every lash studio.
Clients who said 'I'll stop for the summer'
Summer breaks kill retention. Clients come back with bare lashes and book elsewhere because their original artist 'doesn't have time.' The fix is a summer-specific win-back flow in August.
Classic clients who never upgraded to hybrid/volume
Upgrade paths exist: Classic → Hybrid → Volume → Mega. Most studios never systematically invite the upgrade at the right moment.
Lash bath add-ons never sold
The $25 lash bath is nearly pure margin and extends retention dramatically. Few studios sell it consistently.
Lash Studios run on their own clock.
Fill clients who go >4 weeks almost never return — the set is gone. Urgent intervention window at week 2.5.
How much dormant revenue is hiding in your practice?
Move the sliders to match your practice. We'll estimate your dormant revenue opportunity based on industry benchmarks — no client data, no signup, no catch.
The engine ships with industry-specific profiles for every service business that lives on repeat bookings.
See the engine running on lash studios data.
15-minute demo. Zero commitment. We'll show you the product running on sample data, then walk through what your numbers could look like.